We help you improve your interfaces & user experience

UX / UI AGENCY

WE ARE A UX / UI AGENCY and

we help you improve your interfaces

Since 2004, we worked on the improvement of more than 400 technological products for Belgian and International customers. ergolabs group sprl is a private company providing UX, usability, ergonomics & interaction design services. The company is led by Sacha Kocovski, a renowned ergonomist & usability expert.

ASK US A QUESTION ABOUT UX

Our process

Step 1
UNDERSTAND YOUR CUSTOMER

In order to deliver great digital experiences, you have to understand your customers. The way they feel, act and think must impact your design choices. 

Step 2
TEST WITH REAL USERS

During user tests, you will learn if participants are able to complete tasks successfully and how difficult it is to do that. You will also find out how satisfied participants are with your product. 

Step 3
IMPROVE & FOLLOW UP

Our finding are summarized in a usability report. This report is clearly showing the steps needed to improve your product. Critical info are detailed & further discussed with your team.

MAIN SERVICES

We prodive solutions to improve your client satisfaction, conversion rates, productivity, etc.

USER RESEARCH

WEBSITE TESTING – OPTIMIZATION 

UX DESIGN / IA 

UX TRAINING
COACHING

Methods

Together, we define the methods with the highest added value to your project.

EXPERT REVIEW

Expert review (or heuristic evaluation) is a form of usability inspection where usability specialists judge if a user interface follows a list of established usability principles (such as guidance, workload, terminology, error prevention, consistency, etc.) 

Contact us for more info

USER TEST / MOBILE TEST

User testing is used to evaluate a product with real users. These users will try to complete typical tasks while observers watch, listen and take notes to identify usability problems and collect data like success rate, time on task and determine participant’s satisfaction. 

Contact us for more info

EYE TRACKING TESTS

Eye tracking technology is used to show which areas of a page are grabbing user’s attention and areas that are being ignored. Eye tracking is also useful in showing how a user searches for information. It’s like experiencing an interface through the eyes of your users. 

Contact us for more info

CARD SORTING

Card sorting is used to find the latent structure in an list of content. Users are asked to sort labeled cards into groups that make sense to them, thanks to that, the user’s mental models are discovered (the way they group, sort and label content within their own minds).

Contact us for more info

What we have been busy with

Projects

Users tested

Different UX methods

Satisfied customers

Clients

Since 2004, ergolabs group is helping numerous companies & organizations improving their products, services & work environments. Our clients are mainly corporate groups. However, we also count a lot of SME & institutions.

Lately, we worked for clients like: Adecco, AG insurance, Altran, AXA, BNP Paribas Fortis, CIRB, France Telecom, Infrabel, La Redoute, FOREM, Media Markt, Monster.be, Proximus, THALES, UCLouvain, ULB, UMons.

OUR APPROACH

Working with us

1. Return on investment (ROI)

 When working on UX, even a small investment can have a big impact on you project. That’s why we’re working with you to find which methods could have the highest added value to your project.

2. Partners, not providers

Our will is to establish a real partnership with our customers. We believe that trust & communication help building a strong and efficient working relationship.

3. Step-by-step strategy

Our working process allows us to assist you during every stage of your product development, from concept to delivery.

4. Ethics and deontology

We never compromise on the quality of the methodologies we use. All our missions are led by licensed & experimented ergonomists.

Interested in UX? Contact us

Our Team

We are a small team, with a wide network of experts in all major fields.

Sacha Kocovski

UX expert – Director

« If you want to provide great products or solutions, focus on what’s important: the people who will buy and use them »

Marie Callandt

Visual Design – UI expert

« Designing beautiful things is not enough, you have to make sure that they convey the right message. » 

David Baudart

UX-UI Designer

« Curiosity and empathy are the best assets of the Designer. Innovative solutions are found by first asking good questions »

Olivier André

CX Consultant

«  In a complex world, solutions often come from the real targets of the project: the protagonists »

Articles (Fr)

UX / expérience client – Comment rendre votre expérience client défaillante ? – à ne pas faire 😉

De nombreuses études ont mis le doigt sur un taux d’échec très élevé (jusqu’à 70 %) lors de la mise en place de projets devant conduire à un changement au[…]

Read more

Ergonomie : comprendre l’humain pour mieux comprendre ses clients

L’Homme est une « mécanique » très complexe. Personne, même pas les spécialistes les plus pointus des sciences humaines, ne peut se targuer de pouvoir accéder à toutes les pensées[…]

Read more

Intégration de l’ergonomie : à quel stade est votre entreprise ?

L’intégration de l’ergonomie au sein d’une entreprise est souvent réalisée de manière séquentielle et peut distinguer différents stades de maturité. Pouvez-vous placer votre entreprise sur cette échelle ?   Stade[…]

Read more

Contact us

Drop us a line & we will contact you within 48h.   

Contact us 

ergolabs group sprl 

Chemin Tollet 10 – 1435 Hevillers, Belgium

Direct mail: sacha@egroup.be

Mobile : +32 (0)477835479